Shipping & Exchange Policy

October Ate ships within Pakistan only in V1. We do not offer international shipping at this time.

Delivery charges use PostEx account-holder city-wide rates (currently about Rs 200–200), from our dispatch city (Islamabad). Within-city delivery is lower; other major cities share one city-to-city fee, shown at checkout when you pick your city. Free delivery on product subtotals of Rs 10,000 or more.

• Faisalabad: Rs 200
• Hyderabad: Rs 200
• Islamabad: Rs 200
• Karachi: Rs 200
• Lahore: Rs 200
• Multan: Rs 200
• Other: Rs 200
• Peshawar: Rs 200
• Quetta: Rs 200
• Rawalpindi: Rs 200
• Sialkot: Rs 200

• Processing — most orders are prepared within 1–3 business days after confirmation (PayFast clearance or COD acceptance).
• Delivery — typical courier transit is 2–7 business days depending on city and courier load. Remote areas may take longer.

You will receive updates via the contact details you provide at checkout (SMS, call, email, or WhatsApp when enabled).

For COD orders, please keep the exact COD total ready (products + delivery). Inspect the parcel for obvious damage before paying. If you refuse a COD delivery without coordinating with us, we may limit COD on future orders.

Prepaid orders are dispatched after successful PayFast payment confirmation. We do not offer cash refunds. If a prepaid order must be changed before dispatch, contact us so we can arrange an exchange for another item or size of equal value where possible.

Refunds are not available. You may request an exchange only within 7 days of delivery if:

• The item is unused, unwashed, and in original condition with tags attached
• You share your order number and clear photos of the item (and any defect, if relevant)
• You want a different size or another available product of equal value, or the issue is a manufacturing defect, wrong item shipped, or damage in transit

Exchanges depend on stock availability. Sale or final-sale items (if marked) are exchange-only when defective or incorrectly shipped. Return shipping for change-of-mind exchanges may be your responsibility unless we sent the wrong item.

1. Contact us within 7 days of delivery with your order number and reason for exchange.
2. Wait for exchange approval and drop-off / pickup instructions.
3. After we receive and inspect the item, we will arrange a size or product exchange — not a refund.

If a package arrives damaged or items are missing, photograph the packaging and contents immediately and contact us within 48 hours of delivery so we can resolve it with the courier (typically via replacement or exchange).